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Sebago Maine Town Seal
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Cable Television Ordinance Section 14
Time of Installation
Service to any Subscriber served by a standard aerial Drop shall commence by not later than seven (7) business days after service is requested; service to any Subscriber served by a standard underground Drop shall commence by not later than forty-five (45) days after service is requested unless additional time is required by severe weather or other circumstances outside of Cable Operator’s control. The Cable Operator shall exert every reasonable effort to commence service to a Subscriber served by a non-standard Drop as expeditiously as possible. A standard Drop, for which the Subscriber shall be charged the Cable Operator’s standard installation fee, is a drop running not more than two hundred (200) feet from feeder cable to the Subscriber’s structure; provided, that any installation which requires Cable Operator to cross a street underground shall be considered a non-standard installation. An aerial Drop in excess of two hundred (200) feet in length shall be considered a non-standard installation. If the Cable Operator schedules an appointment with a Subscriber for an installation, repair or other service call, and the Cable Operator fails to arrive at the Subscriber’s premises within one (1) hour of the scheduled time or scheduled window of time (which window shall not exceed four (4) hours) for reasons not caused by the Subscriber unless rescheduled in advance by the Cable Operator, the Cable Operator shall, in the case of an appointment for a standard installation, make no charge to the Subscriber for the standard installation, and in the case of a repair or other service call, shall apply a minimum twenty dollar ($20.00) credit to the Subscriber’s account to reduce the cost of any make-up or late repair or service call.